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Cedars-Sinai Behavioral Health Coordinator - Care Coordination in Beverly Hills, California

The Behavioral Health Coordinator functions as a crucial team member of the Collaborative Care (CoCM) Program. As the cornerstone of this program, will support both patients and providers alike by facilitating timely patient outreach, triaging patients and referring them to appropriate care and managing the day-to-day administrative operations of the CoCM program. Will have the opportunity to support our most at-risk patients struggling with mental health concerns get connected to services which is a crucial part of helping us deliver high quality, comprehensive care to the Cedars Sinai patient population.

Job Duties and Responsibilities:

  • Monitors patient’s chart and triages new referrals to the CoCM Program using inclusion/exclusion criteria.

  • Makes appropriate referrals to CoCM Program or Ambulatory Care Management team based on screening guidelines/criteria.

  • Facilitates communication between providers/support staff as appropriate.

  • Conducts patient outreach via phone or EHR which includes (but is not limited to) introducing the patient to the Collaborative Care model, setting expectations and billing information.

  • Schedules new patient appointments and reschedules no-shows/canceled appointments.

  • Manages CoCM program/episodes (day-to-day administrative duties).

  • Manages phone calls on the Collaborative Care main line.

  • Responsible for billing services in a timely basis.

  • Is part of regular meetings with the Collaborative Care Team.

  • Communicates frequently with the BH Specialist regarding patient care.

  • Manages the schedule in the EHR.

  • Completes daily intervention logs.


High school diploma/GED required.


One (1) year of healthcare experience, a general knowledge of medical terminology and experience with community resources and social supports required. One (1) year previous utilization management or managed care experience, previous experience interacting with patients in a medical setting preferred. Word processing spreadsheet skills also preferred.

Working Title: Behavioral Health Coordinator - Care Coordination

Department: MNS - Care Coordination

Business Entity: Medical Network

Job Category: ,Administrative,Administrative

Job Specialty: Administrative

Position Type: Full-time

Shift Length: 8 hour shift

Shift Type: Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.