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Cedars-Sinai Clinical Operations Supervisor RN in Beverly Hills, California

SUMMARY

The Clinical Operations Supervisor is responsible for supervising the clinical staff and clinical operations of the Cedars-Sinai Medical Group offices by performing the following duties personally or through assigned personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Supervises all clinical operations and administrative responsibilities including back office and radiology staff of the medical practice(s).

•Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.

•Oversees and maintains necessary staff certifications and licensing requirements.

•Oversees, and as necessary, performs administrative functions to include answering and triaging telephone calls for patient care matters, chart preparation for clinical care, maintaining and filing medical records, and assisting with appointment scheduling.

•Coordinates, or serves as liaison, for administrative support activities including facilities management, pharmacy, utilization management, quality management, risk management, human resources, and payroll.

•Controls wage and non-wage expenses including pharmacy and medical supplies in accordance with the budgetary guidelines set by the Organization.

•Works in a collaborative role with other managers and related offices or organizations.

•Performs nursing tasks and functions within the scope and practice of RN licensure.

SUPERVISORY RESPONSIBILITIES

The Clinical Operations Supervisor directly supervises back office (LVN, Medical Assistant and Radiology Tech) personnel, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:

•Interviewing, hiring, and training new employees.

•Planning, assigning, directing work and determining work hours.

•Appraising performance and assist in staff development.

•Rewarding and disciplining employees.

•Addressing patient, physician, and staff concerns and resolving problems accordingly.

•Managing payroll, monitoring employees’ accruals and time off, and overtime usage.

•Ensuring a safe environment for staff and patients; participate in organization’s safety committee and implement recommendations as required.

•Understanding and enforcing the organization’s patient care standards and requirements, including areas such as safety and quality assurance as is appropriate.

•Manage the physician and nurse’s schedules to provide quality care and services, recommending schedule improvements as needed.

•Assist Senior Management with the monitoring of performance measures and designing methods for improving the quality of care and service delivered in our physician practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • Graduate of an accredited nursing program required

  • BSN (Bachelor of Science, Nursing) preferred

License/Certifications:

  • Current, unrestricted California RN license required

  • BLS from the American Heart Association or American Red Cross required

Experience:

  • A minimum of 3 years of acute care nursing experience required

  • At least 3 years of experience in an ambulatory clinic setting preferred

  • Previous medical office management/supervisory experience preferred

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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