Cedars-Sinai PSR in Beverly Hills, California
Every Skill, Every Effort, Everything We Have
Are you passionate about helping people? Do you want to make a difference in people’s lives?
Do you want to be a part of something greater? To get exposure to many different disciplines while making a positive impact on the lives of a diverse patient population? At Cedars-Sinai you'll learn from dedicated healthcare professionals every single day and use state-of-the-art facilities to do something incredible – for yourself and for others. You will support the physicians and nursing staff in the delivery of health care by performing a variety of medically related tasks.
The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a wide range of administrative related tasks to maintain a smooth and efficient front office workflow.
Job Duties and Responsibilities, in this job you will:
Collect co-payments/give receipts/reconcile payments/batch fee tickets.
Review patient demographics and insurance information/registration.
Collect co-pay/insurance cards, copying required information.
Manage patient flow.
Maintain waiting rooms.
Schedule first available appointments.
Take voice mail messages off phones and direct appropriately.
Answer and triage calls, directing to appropriate individuals or departments.
Handle all telephone interactions.
Perform check-in and check-out functions.
Process and track referrals.
Handle patient/MD correspondence.
Handle all MD requests.
Schedule patients with ancillary and specialty providers.
Educational and/or Experience
High school diploma or equivalent.
Two to five (2-5) years of experience preferred.
Basic computer experience.
Provide customer service skills.
Experience with heavy phone volume.
Ability to handle multiple tasks.
Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).
Ability to schedule using summary search.
Be able to differentiate between CSMG & amp; CSHA, HMO, PPO, and POS.
Experience and understanding of California work comp protocols.
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.