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Cedars-Sinai Supervisor, Clinical Operations (LVN) in Beverly Hills, California

The Clinical Supervisor, Operations supports the physician and clinical staff in the delivery of health care by performing operational oversight responsibilities, human resource responsibilities, as well as patient care assessments, and a variety of medically related tasks. The Supervisor is a licensed nurse who works in an administrative role in ambulatory care setting and performs both administrative duties and clinical services as needed or requested.

Summary Of Essential Job Duties:

Oversight of Clinical Functions:

  1. Coordinates all administrative (back office) clinical functions of the medical practice(s).

  2. Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.

  3. Oversees and maintains necessary staff certifications and licensing requirements.

  4. Oversees, and as necessary, performs administrative functions as needed, which can include answering and triaging telephone calls for patient care matters, functioning as a liaison between physicians, patients and staff, chart preparation for clinical care, and assisting with and functioning as a liaison to necessary front office functions.

  5. Coordinates, or serves as liaison, for administrative support activities including facilities management, pharmacy, utilization management, quality management, risk management, human resources, and payroll.

  6. Controls wage and non-wage expenses, including pharmacy and medical supplies, in accordance with budgetary guidelines.

  7. Works in a collaborative role with the management team, staff and physicians in the clinical practices, as well as related departments throughout the organization.

  8. Function as key point person in research, setup and implementation of new procedures, workflows, equipment, as needed or requested.

Patient Care (as requested or needed):

  1. Fulfill backoffice staff functions as needed.

  2. Greet patients and provide an initial clinical evaluation.

  3. Manages patient care flow and takes a leadership role within the suite.

  4. Prepare patients for provider, with thorough chart and room prep.

  5. Take appropriate vital signs and record in medical record.

  6. Sets up exam room/procedure rooms appropriately based on patient visit needs.

  7. Assist provider in examination/procedure rooms as needed.

  8. Perform designated diagnostic tests as directed by provider.

  9. Draw, prepare designated lab work and/or specimens as directed by provider.

  10. Administer immunization, injections, oral or IV medications as directed by provider.

  11. Use PRN/Smart Talk systems to convey lab results to patients as defined by provider.

  12. Assist in follow-up scheduling needs.

  13. Answer patient calls in timely fashion.

  14. Prepare charts as needed, including filing into appropriate sections of medical record and assures that all pertinent items are available to provider before patient care commences.

  15. Demonstrate ability to understand and assist two or more providers with clinical care.

  16. Handles all designated clinical care telephone interactions with provider input.

  17. Communicates all significant clinical findings to MD.

  18. Serves as an advocate for patient and utilizes appropriate resources.

Educational Requirements:

  • Graduate of an accredited LVN Program.

License/Certification Requirements:

  • Current California LVN licensure.

  • IV Therapy & Blood Withdrawal Certification.

  • Basic Life Support (BLS) certification from AHA (American Heart Association and/or American Red Cross).

Experience:

  • Proven/provide customer service and patient care skills.

  • Basic understanding of patient care flow and insurance concepts.

  • Ability to correctly set up exam rooms/procedure rooms using sterile/aseptic technique with appropriate instruments or trays.

  • Ability to prepare patient for office visit/procedures.

  • Ability to correctly perform vital signs and accurately document and record significant data.

  • Ability to determine current medications that patient is using and record accurately.

  • Ability to correctly prepare lab work/specimens for pick up.

  • Ability to perform basic testing and specimen collection.

  • Basic understanding of pharmacology and medication administration.

  • Basic understanding of cleaning, sterilization of autoclaving procedures.

  • Basic ability to perform and record QC testing on designated equipment.

  • Ability to determine current medications that patient is using and record accurately.

  • Ability to correctly prepare lab work/specimens for pick up.

  • Ability to perform basic testing and specimen collection.

  • Basic understanding of pharmacology and medication administration including oral, SQ, IM and IV medications.

  • Basic understanding of cleaning, sterilization of autoclaving procedures.

  • Basic ability to perform and record QC testing on designated equipment.

  • Ability to problem solve and prioritize work assignments.

  • Intermediate understanding of patient flow and insurance concepts.

  • Proven leadership abilities preferred.

  • Supervisory skills with previous medical office management and/or supervisory experience sufficient to address staffing and human resources for multiple suites and/or office locations.

  • Strong interpersonal skills, especially in the areas of patient and physician relations.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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