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Cedars-Sinai Surgery Scheduler - Gastroenterology in Beverly Hills, California

The Surgery/Scheduler schedules patient surgeries, outpatient procedures and performs other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation. Depending on the needs of the department, this position may be structured as either a front-office position, with additional responsibilities of a Patient Service Representative ("PSR") that focuses on surgery scheduling and related administrative tasks or as a back-office position, with additional responsibilities of a Medical Assistant ("MA") that focuses on surgery scheduling in combination with general back office tasks. In the latter case, the surgery/procedure scheduler will have certification as a Medical assistant.

Job Duties and Responsibilities:

  • Coordinates surgery/procedure time between patient, hospital/outpatient surgery center, and physician

  • Maintains calendar of surgery and procedure times; follows up with physician to resolve conflicts of schedule in a timely manner

  • Pre-certifies procedures with insurance company

  • Acquires vital special equipment requested by physician for specific procedures

  • Serves as a primary contact for the patient, provides pre- and post-procedure instructions and assists with patient inquires

  • Communicates with staff to tackle issues with scheduling conflicts, provider disagreements, OR arrangements, equipment conflicts and CPT/ICD-10 coding.

  • Makes sure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure

  • all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion

  • Represents the Surgical Scheduling team within the department during meetings, engagements, discussions or other business encounters

  • Evaluates the Surgery Scheduling process and recommend new methods for improvement

  • Assist leadership team in workflows, processes, forms, and insurance protocols

  • Acts as a key liaison for equipment vendors, facilitate supplier and vendor ordering and communications

  • As needed, will cover as a PSR or MA depending on departmental needs

Education:

High school diploma or GED required. Associate or Bachelor degree highly preferred.

Experience:

One (1) year experience working as a Surgery Scheduler in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.

Two (2) years experience working as a Patient Service Rep or Medical Assistant in an outpatient clinical/medical office setting; previous experience with managing high volume of calls preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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