Cedars-Sinai Operations Manager - Internal Medicine & Family Practice in Culver City, California
Make a difference every single day.
A true leader aims to inspire—and at Cedars-Sinai that’s exactly what our Clinical Operations Managers do. We look for someone with a strong management abilities, and integrity – someone that would devote every ounce of their heart to all that they do here.
We know that you have options as to where you choose to work, and we provide our employees with the best possible work environment. One of our goals as an organization is to develop a well-trained and highly motivated workforce. We want to help you achieve your greatest potential by enabling you to progress within your job and advance your career.
The Operations Manager is responsible for the daily oversight of the administrative and operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai.The Operations Manager for the Coastal Region is responsible for the daily oversight of the administrative and clinical operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. These sites include both Primary Care and Specialty Outpatient clinics in Culver City, Westchester, Marina Del Rey and El Segundo. The Operations Manager has budgetary responsibility for assigned areas, functions as key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, actively mentors staff in the building of cohesive patient care teams with physicians as well as extended care team members and departments, participates in strategic planning and business development for areas of oversight and functions as an advocate for the needs of patients. The Operations Manager promotes the consistent enactment of the values of the health system and the Foundation and ensures a steady focus on the needs of patients, physicians and staff.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job. Other/additional duties may be assigned.
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Assumes responsibility for monitoring and responding proactively to fluctuations in productivity, physician or patient schedules, changes in reimbursement and/or health plan requirements and environment. In collaboration with Senior Operations Manager and VP of Operations, develops business and operations plans for assigned areas, programs and services.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in the support of these requirements.
In collaboration with Senior Operations Manager and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, physician extender, technician and staff coverage for all areas. Participates in the evaluation and review of all human resources and communicates issues appropriately.
Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services.
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
Supervises all employees in areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
Functions as a key manager of the CSMCF operations management team to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs.
Effectively manages staff and materials throughout areas of oversight, including the development of effective short and long-term staffing plans, cross-training of staff where appropriate and effective oversight and management of productivity. Makes recommendations for operational staff and space utilization. Ensures areas of responsibility are responsibly and effectively structured and supported to ensure physician productivity and to provide a strong foundation for staff and patient satisfaction. Takes appropriate steps to ensure appropriate daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies.
Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.
High School Diploma or GED equivalent, Bachelor’s
Degree preferred. Three or more years outpatient clinic experience, preferably in a multi-specialty medical group setting,
previous medical office management and/or supervisory experience, or equivalent
education and experience.
able to perform each essential duty satisfactorily in a demanding and busy work
written and oral communication skills.
ability to lead and manage people, including selecting, developing, motivating
management skills and proven ability to prepare, monitor and control budgetary
expenses and generate increased productivity and revenues.
promote effective collaboration and teamwork across organizational units.
of regulatory, reimbursement, legal and policy issues as they relate to
interpersonal and communication skills.
track record with customer service, training, and ability to motivate others to
effect positive change.
computer skills, experience with Microsoft Office, IDX, Epic or other computerized
practice management and EMR systems.
ability and perceptive acuity to satisfactorily perform all direct and indirect
Performance Improvement and Lean Methodology.
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.