Cedars-Sinai Administrative Supervisor - Ob/Gyn in Los Angeles, California
The Administrative Supervisor is responsible for coordinating the administrative operations by performing the following duties personally or through assigned personnel. This position is differentiated from the Operations Supervisor position by the amount of time required to perform supervisory tasks which typically do not exceed 50% of total time and effort.
Job Duties and Responsibilities:
Coordinates all administrative (front office) operations of the medical practice(s).
Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
-Coordinates, and as needed, performs administrative functions to include answering and triaging telephone calls, chart preparation, check-in, filing, appointment scheduling, referral processing, and check-out.
Coordinates, or serves as liaison, for administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Works in a collaborative role with other operations supervisors, managers and related offices or departments.
The Administrative Supervisor directly supervises administrative support personnel, and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:
Interviewing, participating in the selection process, and training new employees.
Planning, assigning, directing work and determining work hours.
Appraising performance and assisting in staff development.
Rewarding and disciplining employees.
Addressing patient, physician, and staff concerns and resolving problems accordingly.
Managing payroll, supervising employees’ accruals and time off, and overtime usage.
Ensuring a safe environment for staff and patients; participate in organization’s safety committee and implement recommendations as required.
Understanding and enforcing the organization’s managed care and fee for service business requirements, including assignments of risk, copayments, use of appropriate specialty network, and utilization management as is appropriate.
Managing physician master schedules and organize all schedule changes; instruct staff accordingly, and make recommendations for schedule improvements.
Assist Senior Management with the monitoring of performance measures and crafting methods for improving the quality of care and service delivered in our physician practices.
Training staff in the use of clinical and information systems utilized within the department and serving as a super user and resource for systems issues.
High school diploma or GED required.
Three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office supervisory experience or an equivalent combination of education and experience required.
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.