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Cedars-Sinai Client Service Manager, Professional Rev Cycle in Los Angeles, California

Job Description

Job Summary:

The Client Services Manager functions as the key client interface, coordinator and facilitator of communications and services between PB Rev Cycle and the client. This individual provides related analyses and recommendations to management and clients on maximizing efficiencies in the Revenue Cycle process.

What you will be doing in this role:

  • Manages client relationships with PBS in all areas of the Revenue Cycle.

  • Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations.

  • Manages daily activities, including determining specific employee work assignments; reviewing employee activities for completeness, accuracy, and effectiveness, adjusting staff workload and/or monitoring staff productivity

  • Functions as primary point of contact for the client to front end revenue cycle issues and help streamline business operations as they relate to the revenue cycle.

  • Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback.

  • Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.

  • Provides accounting and performance reporting/support to the client in multiple aspects.

  • Guides and participates with AR Manager and other PBS management team members in conducting special projects

  • Participates in monthly management meetings to organize, coordinate and enhance service functions

  • Provides monthly Client Activity Summaries and Progress Reports to Executive Management

  • Maintains regular communications with Coding Department to monitor APCs and to resolve subsequent coding issues

  • Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers


Educational Requirements:

Bachelor's degree is preferred.


5 years revenue cycle management with excellent presentation and writing skills. Advanced skills in analysis and MS Office suite. Epic Resolute experience is preferred.

Physical Demands:

Computer work, typing, sitting and standing

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Req ID : HRC1463854

Working Title : Client Service Manager, Professional Rev Cycle

Department : CSRC PB - Group

Business Entity : Cedars-Sinai Medical Center

Job Category : Strategic Plan / Business Dev

Job Specialty : Sales

Overtime Status : EXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $93,600.00 - $163,800.00

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.