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Cedars-Sinai Employee Services Associate, HR in Los Angeles, California

Make a difference in Human Resources!

An exceptional health system needs to engage top talent to achieve its mission of providing extraordinary healthcare. That requires a world-class Human Resources function, and that’s what we’re delivering. Join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. We’re improving our technology, energizing interpersonal climate, facilitating change, and enabling talent. The healthcare industry is exciting! Cedars-Sinai Human Resources is pursuing outstanding service and support for a hardworking workforce passionate about those challenges, engaged in their work, and deft in their ability to adapt to the constantly evolving environment!

What will I be doing in this role?

The Employee Services Associate is responsible for responding to inquiries from employees, managers, and other customers to bring their questions and/or issues to resolution. May route/refer items needing specialized or advanced support. Deliver excellent customer service to employees at all levels of the organization and multitask to execute a variety of administrative tasks within the technical platforms utilized by the organization and/or department.

  • Research and resolve employee inquiries or after an exhausted search, determine the need for advanced or escalated support and care.

  • Discern and capture an accurate and comprehensive summary, along with all transactional details related to the resolution or escalation of employee inquiries, and document in case management system and/or other applicable systems/platforms.

  • Educate inquiring employees about tools policies and processes for the organization, so that they are better informed on how to handle their inquiry more independently.

  • Interface with employees at all levels of the organization and provide excellent customer service when answering inquiries, and communicating via phone, email, or case management system.

  • Coordinate and provide careful redirection of work or cases to escalated support resources in the department, Human Resources, Payroll, or other areas as identified by the supervisor.

  • Possibility of intermittent visits on campus to support with coverage as needed.

Educational Requirements:

  • High School Diploma/GED.

  • Bachelor's Degree Human Resources, Management, Business or similar preferred.

Experience Requirements:

  • Two years of customer service experience in a high-volume work environment.

  • One year of Human Resources experience.

  • One year of experience working in a HR service center or call center is preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.