Cedars-Sinai Employee Services Associate, HR in Los Angeles, California
Make a difference in Human Resources!
An exceptional health system needs to engage top talent to achieve its mission of providing extraordinary healthcare. That requires a world-class Human Resources function, and that’s what we’re delivering. Join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. We’re improving our technology, energizing interpersonal climate, facilitating change, and enabling talent. The healthcare industry is exciting! Cedars-Sinai Human Resources is pursuing outstanding service and support for a hardworking workforce passionate about those challenges, engaged in their work, and deft in their ability to adapt to the constantly evolving environment!
What will I be doing in this role?
The Employee Services Associate is responsible for responding to inquiries from employees, managers, and other customers to bring their questions and/or issues to resolution. May route/refer items needing specialized or advanced support. Deliver excellent customer service to employees at all levels of the organization and multitask to execute a variety of administrative tasks within the technical platforms utilized by the organization and/or department.
Research and resolve employee inquiries or after an exhausted search, determine the need for advanced or escalated support and care.
Discern and capture an accurate and comprehensive summary, along with all transactional details related to the resolution or escalation of employee inquiries, and document in case management system and/or other applicable systems/platforms.
Educate inquiring employees about tools policies and processes for the organization, so that they are better informed on how to handle their inquiry more independently.
Interface with employees at all levels of the organization and provide excellent customer service when answering inquiries, and communicating via phone, email, or case management system.
Coordinate and provide careful redirection of work or cases to escalated support resources in the department, Human Resources, Payroll, or other areas as identified by the supervisor.
Possibility of intermittent visits on campus to support with coverage as needed.
High School Diploma/GED.
Bachelor's Degree Human Resources, Management, Business or similar preferred.
Two years of customer service experience in a high-volume work environment.
One year of Human Resources experience.
One year of experience working in a HR service center or call center is preferred.
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.