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Cedars-Sinai Epic Application Manager, Tapestry in Los Angeles, California

Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes and technologies.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing:

The Epic Application Manager is responsible for configuration, implementation, and long-term support of the Epic Tapestry module. The manager will be a champion for all projects in their portfolio, lead optimization initiatives, facilitate communication with impacted stakeholders, develop resources, and manage day to day activities of the team.

  • Runs the daily operations of assigned teams and is responsible for human resource activities, budgeting, recruiting, hiring, overall portfolio management, and staff supervision.

  • Works jointly with project managers, application team managers, and other EIS groups to efficiently implement cross functional projects and support departmental/organizational goals.

  • Develops and maintains relationships, sets expectations, and communicates with departmental customers at the supervisor, manager, and director levels, as well as with physician, nursing, and clinical partner leadership.

  • Collaborates with operational partners to prioritize projects and optimization initiatives.

  • Establishes team’s development and training needs, conducts performance appraisals, determines team goals, supports professional growth opportunities, and accountable for well-being of team members. Coaches, mentors, and leads the team to continuously improve application, technical, and professional capabilities. Provides mentorship and counseling to subordinate staff regarding employee relations matters. Promotes positive employee relations and resolves departmental problems.

  • Assesses and supervises employee happiness, results, and assists leadership in the execution of improvement action plans.

  • Ensures team alignment to established governance and departmental change control standards.

  • Establishes standards of performance and efficiency; determines staffing needs in conjunction with the appropriate leadership.

  • Assists in setting departmental strategic direction and tactical project planning. Implements short, medium, and long-range goals for the assigned area based on the goals of the organization and department in collaboration with appropriate leadership.

  • Provides resource requirements, risk assessments, impact analysis, and recommendations for newly requested projects within their technology and service line portfolio.

  • Provides status reporting to senior EIS and operational leadership on project/optimization.

  • Develops and manages budgets.

  • Manages vendor relations, service delivery, maintenance/support contracts, and invoicing.

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Experience Requirements:

  • Experience in the implementation and build of Epic. (Tapestry preferred)

  • Knowledge of CRM, Enrollment, Claims, Eligibility, Triplets, Benefit Plans, etc.

  • Experience in leading teams in sophisticated enterprise-level implementation and support of vendor-supplied software.

  • Experience in balancing multiple work streams.

  • Experience leading and motivating staff.

  • Strong analytical skills, with ability to develop creative solutions to sophisticated problems or process requirments.

Educational/Certification Requirements:

Bachelor's degree in Business Management, Healthcare, Computer Science, or related area.

Epic Certification required. (Tapestry preferred)

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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