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Cedars-Sinai Financial Care Specialist I (hospital billing, call center, customer service experience highly desired) in Los Angeles, California

When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved our fifth-consecutive Magnet designation for nursing excellence. From working with a team of premier healthcare professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why U.S. News & World Report has named us one of America’s Best Hospitals!

What will you be doing in this role?

Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution.

  • Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle.

  • Incumbents must work independently and have strong customer service skills and are able to work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction.

  • This role requires strong analytic and problem solving skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices.

  • This individual may be cross-trained in other revenue cycle functions and provide back-up coverage

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Required:

  • Education: High school graduate. College level courses in finance, business or health insurance preferred.

  • English speech, spelling, grammar and simple math skills equivalent to high school level required.

  • Skills: detailed knowledge of basic accounting principles and healthcare billing and collection practices. Knowledge of call center technologies such as Automatic Call Distributer and Integrated Voice Response system preferred.

Experience we're looking for:

  • 4-5 years of hospital billing and/or collection experience with customer service and call center experience preferred.

What else?

  • Ability to understand and analyze different bill types and their purpose and or billing process as needed.

  • Detailed knowledge and understanding of regulatory and CSHS policies and procedures governing billing and collections. Understanding of government guidelines.

  • Successful completion of PRMPT

    • Ability to perform relevant mathematical calculations.
  • Must possess computer competency comprised of a detailed knowledge of MS office, Web/Vs, Emdeon and CS-Link.

  • Excellent verbal and written communication.

  • Detail and problem-solving aptitude.

  • Typing 40 to 45 wpm (45 to 50 wpm preferred.)

  • Demonstrated ability to handle multiple tasks frequently and with short timelines, to prioritize and organize work, and to complete assignments in a timely, accurate manner.

  • Professional and courteous demeanor.

  • Ability to work and communicate well with others. Demonstrated customer service skills.

  • Depending on vacancy may require self pay, credit balance, refund, cash package and/or charity care experience.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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