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Cedars-Sinai Manager, Client Service - Billing Services in Los Angeles, California

The Manager, Client Services functions as the key interface, coordinator and facilitator of communications and services between Professional Billing Services (PBS) and the client. This role provides related analyses and recommendations to management and clients on improving efficiencies in the Revenue Cycle process.

Job Duties and Responsibilities:

  • Maintains relationships with PBS in all areas of the Revenue Cycle.

  • Coordinates all on-boarding activities related to the revenue cycle for new providers including but not limited to: understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process and client expectations.

  • Provides related analyses and recommendations to management and clients on improving efficiencies in the Revenue Cycle process.

  • Manages daily staff activities, including determining specific employee work assignments; reviewing employee assignments for completeness, accuracy and efficiency, adjusting staff workload and/or supervising staff efficiency.

  • Primary point of contact for the client with regard to front end revenue cycle issues and helps streamline business operations

  • Collaborates with coding/compliance departments to ensure providers are acquiring appropriate training and feedback.

  • Works in close partnership with the operational management team and all PBS departments in order to be proactive in assuring successful charge entry, resolution of accounts receivable and patient satisfaction.

  • Provides accounting and performance reporting/support to the client in multiple aspects.

  • Guides and participates with AR Manager and other PBS management team members in conducting special projects

  • Creates and provides monthly Client Activity Summaries and Progress Reports to Executive Management

  • Maintains communications with Coding Department to monitor APCs and to resolve subsequent coding issues

  • Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers

Education:

High school diploma or GED required. Bachelor's degree in Business/Hospital Administration or related field preferred.

Experience:

Five (5) years of experience in medical (physician) billing experience, involved in all phases of reimbursement and A/R management or the equivalent required.

Strong presentation and organizational skills required.

Computer literate in MS office suite. Epic Resolute experience is preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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