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Cedars-Sinai Neurosciences Office Services Supervisor in Los Angeles, California

Job Summary:

The Neurosciences Office Supervisor works under the general direction of the Neurosciences Associate Director and leadership team and is accountable for supervising the administrative staff and day-to-day back office operations: clinic scheduling, surgery scheduling, referrals, authorizations, administrative support to physicians. Serves as the main contact for outside departments: central scheduling, central auth, patient financial services, Cedars-1, referral support team. Communicates effectively and engages in positive inter/intra departmental interaction with peers, physicians, researchers, staff and/or patients. Develops and maintains metrics / dashboards to monitor operations and staff productivity. Recommends efficiencies in workflows, and leads the implementation of any new processes. Collaborates with physicians and clinical staff to ensure procedures and processes promote operational efficiency and patient satisfaction. Ensures optimization of clinic templates. Problem solves / resolves any patient issues that are escalated from front line team. Continually assess office operations and processes. Looks for and collaborates with clinical and/or research staff on process improvement opportunities and reviews and revises administrative procedures to ensure efficient, compliant, and effective service delivery.

The position sets work schedules, approves time off and ensures coverage so that the service line's responsibilities to its employees, physicians, the research community and/or patients are met. The position interviews and recommends hires, conducts or oversees orientation, training and compliance; conducts performance appraisals and recommends merit increases; coaches, counsels and initiates corrective action as required. Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings. Acts as a resource to staff, resolves personnel and payroll and administrative operational issues; administers human resources and payroll functions for the department; seeks guidance as necessary from Human Resources, Payroll, and service line leadership.

Educational Requirements:

High school diploma / GED required.

Bachelor's degree preferred.

Licenses:

N/A

Experience:

2 years of progressively responsible administrative experience required.

2 years lead or supervisory experience preferred.

Experience leading projects preferred.

Proficiency in Microsoft office (outlook, word, excel, visio).

Knowledge of accounting and budgeting, hospital billing and collections practices and patient scheduling.

Proven ability to handle multiple demands and/or manage complex and competing priorities.

Proven ability to convey and/or receive written/verbal information to/from various audiences in different formats.

Physical Demands:

Sitting, standing, walking

Working Title: Neurosciences Office Services Supervisor

Department: Neurosurgical Department

Business Entity: Service Lines & Ops

Job Category: Administrative

Job Specialty: Administrative

Position Type: Full-time

Shift Length: 8 hour shift

Shift Type: Day

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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