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Cedars-Sinai Operations Manager - Kerlan-Jobe Institute in Los Angeles, California

The Operations Manager is responsible for the daily oversight of the administrative and clinical operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai. This position leads and consistently executes on leader standard work with goals and strategies for improving the operations and processes. Handles all activities for continuous improvement and performance enhancement through involvement in office workflow including performing observations and conducting huddles. Instructing and mentoring staff on workflows including the creation and adherence to standard work. Leads subordinate staff in the day-to-day performance of their jobs and takes the time to know the status of each staff member's skill level and opportunities for training. Ensures that organizational projects/goals are met, and this position has budgetary responsibility. Demonstrates the important characteristics and responsibilities of a leader and takes the time to connect with key partners to make sure they are updated on new projects, programs and completion of projects/tasks.

Job Duties and Responsibilities:

  • Assumes fiscal responsibility, including budget preparation, expense control and revenue. Assumes responsibility for supervising and responding proactively to fluctuations in efficiency, physician or patient schedules, changes in reimbursement and/or health plan requirements and environment

  • Collaborates to develop business and operations plans for assigned areas, programs and services

  • Meets requirements for Daily Management Systems; Supervise organizational metrics with review and analysis in coordination with key workflow and staff observations to identify areas for improvement

  • Bring “leader as teacher” to life, teaching and mentorship staff on workflows; including the creation of standard work and reference materials for staff. Perform huddles, observations and meetings to improve communication and quickly identify successes or areas of opportunity

  • Directs, supervises and coordinates all aspects of patient care delivery, focusing on service, patient, employee and physician satisfaction and planning to ensure a high level of quality healthcare service. Ensure smooth daily operations and steady progress toward established goals. Establish clear expectations as to adherence to office guidelines

  • Effectively manages staff throughout areas of oversight, including the development of effective short and long-term staffing plans, including interview and hiring, cross-training of staff where appropriate and effective and oversight and management of efficiency. Participates in the evaluation and review of all human resources and communicates issues appropriately and partners with appropriate departments in the vital execution of these duties

  • Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements

  • In collaboration with supervisor and medical leadership, establishes effective patient care processes and workflows; develops and supports policies and procedures that support the provision of quality and timely patient care services; makes recommendations for effective staff and space utilization; ensures areas of responsibility are responsibly and effectively structured and supported to ensure physician efficiency and to provide a strong foundation

  • Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies

  • Maintains positive relationship and collaborative communication across department areas and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll

  • Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services

  • Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols

  • Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management.

Education:

High school diploma or GED required. Bachelor's degree highly preferred.

Experience:

  • Five (5) years of medical office management or supervisory experience.

  • Demonstrates leadership experience.

  • Knowledge of office operations (preferably in a multi-specialty medical group setting), including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges and regulatory agencies.

  • Solid understanding of medical terminology preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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