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Cedars-Sinai Pathology Customer Services Rep I - FT - Evening in Los Angeles, California

Start your career at Cedars-Sinai

About Pathology & Laboratory Medicine:

Cedars-Sinai Medical Center has established itself as one of the nation’s most respected healthcare leaders by elevating care to an art. After all, the same dedication, passion and technical skills that make for an extraordinary artist define the exceptional professionals who choose to establish their careers with us. Are you committed to practicing your craft at a higher level? We invite you to join us.

The Department of Pathology and Laboratory Medicine participates in the care of virtually every Cedars-Sinai patient, using the most sophisticated methods for making accurate diagnoses in all areas of anatomic and clinical pathology. In addition, the department provides expert consultation services to the outside community. Our expert pathologists and clinical scientists are committed to improving precision medicine approaches, advancing basic science and translational research, and providing excellent training and education.

Job duties of a Customer Service Rep:

  • Acts as a liaison between clients and department, researches and resolves client problems.

  • Answers an average of 40 incoming phone calls per day, trouble shoots problems with orders.

  • Calls critical and toxic values to caregivers.

Educational Requirements:

High School Diploma or its equivalent.

2 Year college degree/ associates or equivalent education and experience preferred.


Minimum 2 years experience in a medical setting, with laboratory background preferred.

Excellent organization skills and ability to work independently. Must be a problem solver. Strong interpersonal skills. Strong verbal and written communication skills in the English language. Practical knowledge or computer operations, experience in lab settings.

Physical Demands:

Frequent sitting and standing; occasional walking and bending. Occasional lifting of materials up to 25 pounds for distances to 10 feet or more, frequent use of computer keyboard, monitors and telephone. Repetitive hand motion. Exposure to minimal constant noise levels.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.