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Cedars-Sinai Patient Access Rep I - PFA - Patient Access - PD - Day in Los Angeles, California

Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?

If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this great opportunity and apply! As a Patient Access Representative, you are the face of Cedars Sinai and can make a difference for our patients. You will be responsible for registering patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.

What will you be doing in this role?

The Patient Access Rep I - per diem performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information. This will include the following: Registration, Preregistration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Able to explain information and answer questions. Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.

Educational Requirements:

  • High School Diploma/GED.

  • 2 years college preferred.

Experience:

  • 1 year of customer service experience preferably in a healthcare setting.

  • Strong interpersonal, written, and oral communication skills for interacting with patients, payers, physicians and other CSHS customers.

  • Intermediate math skills.

  • Able to multi-task and work in a fast pace environment with conflicting demands on time and attention.

  • PC literacy: Basic core computer skills and navigation skills.

  • English language proficiency. Bi-lingual preferred / helpful.

Other skills we are looking for:

  • Minimum 2 years’ experience in healthcare, insurance, or related experience.

  • Previous work experience in an inpatient or outpatient admissions setting or physician's office.

  • Knowledge / experience in patient accounting or with an insurance payor.

  • Knowledge of medical terminology.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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