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Cedars-Sinai Patient Access Representative I - SOCCI-Patient Access (Cancer Center) - Per Diem in Los Angeles, California

Do you love helping people every single day?

Are you passionate about providing outstanding and high-quality service to patients and their family members?

If you thrive in a dynamic environment, excel at multi-tasking and are ready to seek the exciting and important responsibilities of a Patient Access Representative, please consider this great opportunity and apply!

As a Patient Access Representative, you are the face of Cedars Sinai and can make a difference for our patients. You will be responsible for registering patients presenting to the medical center for treatment. Your priority is to deliver high quality and effective service to our patients and their family members.

The Cedars Sinai Medical Center Patient Access Department CARES and is committed to delivering a positive first impression for patients and the community we serve.

Our commitment includes:

  • Compassion in the service we deliver to our patients that fosters an environment of safety and trust.

  • Attention to detail, data integrity, and the confidentiality of our patient's personal and medical information.

  • Respect and deep concern for others including our patients, the CSMC Health System, and one another.

  • Excellence in developing, supporting, and motivating a highly trained Admissions Team.

  • Service that consistently exceeds the expectations of our patients, their families, physicians, and one another.

What will you be doing in this role?

The Patient Access Rep I performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information.

This will include the following: Registration, Pre-Registration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).

The incumbent must be able to explain information and answer questions. Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.

Education Requirements:

High School Diploma or GED required

College Diploma preferred

Experience Requirements and Skills we are looking for:

  • Minimum 1 year of customer service experience required

  • Previous work experience in an inpatient or outpatient admissions setting or physician's office, preferred

  • Knowledge/experience in patient accounting or with an insurance payor preferred

  • Medical terminology preferred

  • Strong interpersonal, written and oral communication skills for interacting with patients, payers, physicians and other CSHS customers

  • Intermediate math skills required

  • Demonstrated ability to work well as a team player and independently

  • Able to multi-task and work in a fast-paced environment with conflicting demands on time and attention

  • PC literacy: Basic core computer skills and navigation skills. General knowledge of office equipment

  • English language proficiency. Being bilingual is a plus!

  • Equivalent education and experience may be considered

  • Aptitude for cash collections

Physical demands:

 Employee must be able to lift > 5 lbs

 Employee must be able to bend/twist

 Employee must be able to sit in front of a computer approximately 90% of their scheduled shift to do data entry

 If assignment requires, employee must be mobile to work from a portable device/mobile workstation approximately 50% of their scheduled shift to do data entry at bedside

 Employee must be able to utilize keyboard to continuously type throughout shift

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.