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Cedars-Sinai Patient Experience Project Coordinator in Los Angeles, California

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an amazing benefit's package. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What will you be doing in this role?

With direction from the Manager of the Office of Patient Experience and the Office of Patient Experience leadership team, the Patient Experience Program Coordinator will be responsible for the development, implementation, and evaluation of several patient experience activities across Cedars-Sinai Medical Center. The Program Coordinator will assist the Office of Patient Experience leadership team in serving as a champion to complete all action items on the annual department Action Plans, thereby improving patient satisfaction scores across the Medical Center.

Under the direction of the Office of Patient Experience leadership team:

  • Assists in managing multiple projects as outlined in the Patient Experience Interpreter Services, and Patient Advocacy Action Plans, including project charter development, rollout, implementation and sustainment.

  • Facilitates patient experience improvement projects by coordinating resources from internal departments and ensuring successful project completion.

  • Ensures consistent communication to Cedars-Sinai leadership team on action plan and project status.

  • Assists in leading a multi-disciplinary team through targeted process improvement projects to improve the patient experience.

  • Assists with detailed data analysis of patient satisfaction scores to provide to all staff and providers, and push for continued internal and external best practice in data capture and reporting.

  • Assists in the management of the Office of Patient Experience resources, including potential staff management, budget development and adherence, and external resource/vendor management.

  • Ensures compliance with related regulatory standards relating to patient satisfaction and process improvement efforts.

  • Remains current with patient experience trends and industry updates and distribute appropriately within Cedars-Sinai.


  • High School Diploma/GED required. Bachelor’s degree in Healthcare, Management, Business or related field preferred.

  • Minimum of 2 years progressively responsible administrative or strategic support experience required.

  • Minimum of 2 years of healthcare experience, with a focus on performance improvement in a clinical setting preferred.

  • Minimum of 3 years training and design delivery preferably within a Healthcare setting, preferred.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.