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Cedars-Sinai Patient Experience Training Specialist in Los Angeles, California

Job Description

Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits' package that includes a 403(B), healthcare and generous paid time off. Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

What you be doing in this role:

Under the leadership of the Associate Director, Patient Experience, the Patient Experience Training Specialist will be responsible for all activities at the Cedars Sinai Medical Center and Marina Del Rey Hospital related to PX training, coaching, and skill-building.

These activities will include (but are not limited to) new PX training program design and structure, content development, and in-person and virtual training delivery.

Examples include new employee onboarding, physician and nurse training and skill-building, behavioral standards design and deployment, and annual competency design. With direction from the Manager of the Office of Patient Experience and the Office of Patient Experience leadership team, the Program Administrator is responsible for planning, implementing and administering the day-to-day operations of a recognized organizational and/or significant departmental program. The Program Administrator has authority to make independent decisions related to program administration and contributes to the strategic planning, design, development and implementation of program objectives, procedures, processes and standards.

Under the direction of the Office of Patient Experience leadership team:

  • Proposes, develops, coordinates, and organizes resources to meet program objectives and maintenance.

  • Partners and collaborates with leadership and key collaborators on proposed scope and/or process changes to the program. Responsible for developing or recommending process and improvement measures, coordinating program activities and timelines, and determines if resources meet program objectives and needs.

  • Supports training needs and implements any applicable education, training, on-boarding and/or mentor ship pertaining to the program. May include onboarding and/or precepting pertaining to the program.

  • Researches, gathers, and summarizes data from various sources to evaluate program performance and/or program operations. Makes recommendations to management based on findings. May deliver information to program participants, partners, and/or cross functional teams.

  • Identifies growth opportunities and further efficiencies that impact the program and/or departments success. Proposes and/or creates plans to achieve program objectives.

  • Maintains data system integrity and ensures quality assurance measures are followed based on departmental standard operating procedures. May provide ad hoc reporting to support recommendations observed through trend analysis for future planning and enhancements.

  • Monitors program to ensure appropriate governance and program compliance with internal policies and procedures as well as with local, state and federal laws:accreditation, professional and regulatory agency standards and licensure requirements. Assists and coordinates with management in areas of monitoring, communicating process or compliance changes, and implementing plans to update processes. May assist with, or take corrective actions, as needed.

  • Supports management with planning, monitoring and managing the program's fiscal budgets and financials. Resolves or advances issues as needed.

  • Identifies program participants and partners and leads cross-functional teams in the administration, maintenance or expansion of the program.

  • Collaborate with internal/external partners to maintain and further develop program growth, community outreach activities, as well as relationship building and maintenance. Serves as the primary contact and resource for the program operations and administrative activities.

  • Drafts the program's communication documents including policies and procedures, and other program materials.

  • May plan, lead, and/or assign program related work to others.

Qualifications

Requirements:

High school diploma or GED required. Bachelor’s degree in healthcare, business administration, or a related major preferred.

Minimum of 5 years of Project Support experience required.

Why work here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Req ID : HRC1316882A

Working Title : Patient Experience Training Specialist

Department : Office of Patient Experience

Business Entity : Cedars-Sinai Medical Center

Job Category : Administrative

Job Specialty : Administrative

Overtime Status : EXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $95,400.00 - $152,500.00

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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