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Cedars-Sinai Patient Service Rep - Executive Health in Los Angeles, California

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

  • Greets patients and assist in resolving patient issues or raising patient issues.

  • Check-in and check-out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is accurate in CS-Link.

  • Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.

  • Assists with the management of physician schedules and finds opportunities for improvement; handle patient/provider correspondence as instructed.

  • Process and track referrals and authorizations for various insurance types.

  • Handles patient care flow and assist with monitoring CS-Link message pools and standard work.

  • Monitors and assess their own workflow and find opportunities for improvement.

  • Explains policies, procedures, or services to patients using administrative knowledge

  • Participates in daily huddles and staff meetings.

  • Actively promotes and practice infection prevention standards and all department policies and procedures.

Education:

High school diploma or GED required. Associates degree or college diploma preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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