Cedars-Sinai Jobs

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Cedars-Sinai Patient Service Rep III - Integrated Medicine in Los Angeles, California

The Patient Service

Representative III supports the physician and clinical staff in the delivery of

health care by performing a variety of administrative related tasks to

maintain a smooth and efficient front

office workflow.

ESSENTIAL DUTIESAND RESPONSIBILITIES include the

following. Other duties may be

assigned.

  1. Greet patients.

  2. Collect co-payments/give receipts/reconcile

payments/batch fee tickets.

  1. Prepare charts.

  2. Review patient demographics and insurance

information.

  1. Perform/update demographics and insurance

registration.

  1. Collect co-pay/insurance cards, copying

required information.

  1. Manage patient flow.

  2. Maintain waiting rooms.

  3. Schedule first available appointments.

  4. Take voice mail

messages off phones and direct appropriately.

  1. Answer and triage

calls, directing to appropriate individuals or departments.

  1. Handle all telephone interactions.

  2. Perform check-in and check-out functions.

  3. Process and track referrals.

  4. Handle patient/MD correspondence.

  5. Manage all MD requests.

  6. Schedule patients with ancillary and

specialty providers.

  1. Ability to train all PSR-I and PSR-II.

  2. Respond to patient questions and complaints.

  3. Monitor work flow/review morning and

afternoon tasks.

  1. Assist in work assignments.

  2. Report performance issues to supervisors.

  3. Recommend areas for improvement.

  4. Interface/liaison with other departments.

  5. Assist in meeting/auditing.

Educational Requirements:

High

school diploma or equivalent.

Experience:

  1. 3-6 years experience

preferred.

  1. Proven track record with customer service and

practice operations.

  1. Ability to teach others about medical

terminology and insurance concepts.

  1. Working knowledge of master schedules and

templates.

  1. Intermediate computer experience.

  2. Experience with heavy phone volume.

  3. Ability to problem solve/prioritize.

  4. Advanced knowledge of medical terminology and

insurance concepts (ability to problem solve and assist patients).

  1. Ability to

schedule using summary search.

  1. Be able to

differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow

P&P accordingly.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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