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Cedars-Sinai Patient Service Representative II - Heart Institute Ambulatory - Full-Time (Day Shift) in Los Angeles, California

Do you have a passion for providing the most outstanding level of compassion and high quality administrative and customer service to patients to be able to contribute to their happiness?

Are you seeking for an opportunity to demonstrate your unique interpersonal skills and your high degree of respect for patients, physicians, and colleagues?

If your answer is yes, then we invite you to consider this exciting opportunity. We want to learn more about you!

Cedars-Sinai Medical Center is an organization known nationally for excellence in cancer treatment, research, and education.

The Heart Institute Ambulatory department is seeking for a highly motivated Patient Service Representative II.

In this position, you will support highly respected physicians and clinical staff in the delivery of health care by performing a broad range of administrative and patient-focused tasks to maintain a smooth and efficient office workflow.

What will you be doing in this role?

The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center.

The PSR II is cross-trained to cover multiple providers and is a resource.

Primary Duties and Responsibilities may include:

  • Answering incoming telephone calls

  • Scheduling and authorization for appointments

  • Coordination of procedures/tests and other ancillary services

  • Patient check-out and re-scheduling of follow-up appointments

  • Training for new PSRs

  • Insurance verification functions

  • Chart/medical records preparation

  • Sorting and deposition of mail and patient information.

This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Operating within practices and procedures covered by precedents or well-defined policies and review of end results. Ensures the timely completion of work assignments in accord with established timelines.

Required Qualifications:

  • High School Diploma/GED required

  • 2 years of experience in a healthcare/medical office setting working with insurance companies and obtaining authorizations required

Additional Qualifications we are looking for:

  • Bachelor's Degree preferred

  • General understanding of Medical Terminology

  • Strong interpersonal, written and verbal communication skills for interacting with patients, payers, physicians and other CSHS customers

  • Proficient working knowledge with Microsoft Office Suite

  • Ability to balance multiple tasks

  • Ability to problem solve/prioritize

  • Demonstrated ability to work well as a team player and independently

  • Ability to interact effectively with Directors, Managers, internal staff, patients, physicians, and representatives of outside agencies

  • English language proficiency. Being bilingual is a plus!

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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