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Cedars-Sinai Patient Service Representative II - Liver Transplant - Full-Time (Day Shift) in Los Angeles, California

Summary of Essential Job Duties:

The Patient Service Representative II (PSR II) provides administrative support to the Hepatobiliary Surgery/Liver Transplant Surgical teams. Demonstrate initiative, resourcefulness and problem solving skills in applying detailed knowledge of the responsibilities. Receive and triage phone calls in a timely manner.

Essential duties include but are not limited to: answering phone calls from patients, scheduling patient appointments, filing, faxing, calling patients to remind them of their appointments, prepping patient charts for clinic, gathering clinical reports for doctor/coordinator review, data collection, database entry, scan records into the database, upload records into CS-Link. Must have excellent and clear communication skills (oral and written). Must be able to follow up on tasks until completed and update the team. Must be comfortable working in a fast pace environment. Other duties as assigned.

Educational Requirements:

  • High School Diploma/GED required.

  • Bachelor's Degree or two years of college education preferred.

License/Certification/Registration Requirements:

N/A

Experience:

  • A minimum of two years of experience in a medical office setting/scheduling of patients.

  • Ability to handle multiple tasks frequently with short-time lines, prioritize and organize work and complete assignments in a timely, accurate manner.

  • Problem-solving ability is essential.

  • Ability to establish priorities and work independently.

  • Excellent verbal and written communication skills; basic understanding of medical terminology.

  • Working knowledge of Microsoft Word/Excel/Outlook required.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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