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Cedars-Sinai Patient Service Representative II - Lung Clinic in Los Angeles, California

Summary:

Job Summary:

The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and is a resource. Duties may include: answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records preparation; and sorting and deposition of mail and patient information. This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Ensures the timely completion of work assignments in accord with established timelines.

Education:

High SchoolDiploma/GED required.

Two (2) years college preferred.

Experience:

Minimum of 2 years of experience working in a medical office setting/scheduling of patient required.

Previous work experience in an ambulatory or outpatient setting or physician’s office, preferred.

Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

General understanding of Medical Terminology, Medical Terminology coursework preferred.

Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.

Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.

Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

Ability to interact effectively with Directors, Managers, internal staff, patients, physicians, and representatives of outside agencies.

Demonstrated ability to work well as a team player and independently.

English language proficiency. Bi-lingual preferred.

Physical Demands:

Able to perform moderate lifting. Able to sit, stand and walk for prolonged periods of time. Able to read papers and online documents. Able to operate standard office equipment. Able to exercise physical ability and perspective acuity to satisfactorily perform essential job functions

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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