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Cedars-Sinai Patient Service Representative II - Neurosurgical Department - FT - Day in Los Angeles, California

Do you have a passion for the highest clinical quality and patient happiness? Would you like to use your compassion, empathy and professional competencies with an organization known nationally for excellence in cancer treatment, research, and education?

We would be happy to hear from you! Please consider the following exciting opportunity with one of the most outstanding and dynamic places to work in the medical field as your next career move.

Summary of Essential Job Duties:

The Patient Service Representative II (PSR II), Neurosurgical Department, following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the Neurology Department at Cedars-Sinai Medical Center. The PSR II is cross trained to cover multiple providers and is a resource. Duties may include: answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs; calendaring; insurance verification functions; chart/medical records preparation; reviewing the Referral Work Queue and screening New Patients; sorting and deposition of mail and patient information; uploading patient imaging; following up with physicians to obtain responses to patient questions.

Education Requirements:

  • High School Diploma/GED.

  • Two (2) years college preferred.

Experience, Skills and Abilities:

  • Minimum 2 years-experience working with insurance companies and obtaining authorizations required.

  • General understanding of Medical Terminology, Medical Terminology coursework preferred.

  • Pervious work experience in a healthcare, ambulatory or outpatient setting of physician’s offices, preferred.

  • Strong interpersonal, written, and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.

  • Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills).

  • Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic and the relationship with the large Cedars-Sinai Health System preferred.

  • Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

  • Ability to interact effectively with Directors, Managers, internal staff, patients,physicians and representatives of outside agencies.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

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