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Cedars-Sinai Patient Service Representative II (Surgery Scheduler) - Orthopaedic Center - Full-Time (Day Shift) in Los Angeles, California

Summary Of Essential Job Duties:

The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex clinic visit and surgery scheduling in the licensed clinics at Cedars-Sinai Medical Center.

The PSR II is cross-trained to cover multiple providers and is a resource.

Duties may include: answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records preparation; and sorting and deposition of mail and patient information.

This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Ensures the timely completion of work assignments in accord with established timelines.

Educational Requirements:

  • High School Diploma/GED required.

  • Two (2) years college preferred.

  • General understanding of Medical Terminology, Medical Terminology coursework preferred.

License/Certification/Registration Requirements:


Experience and Skills:

Minimum 2 years experience working with insurance companies and obtaining authorizations required.

Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.

Strong interpersonal, written and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.