Cedars-Sinai Patient Service Representative - Outpatient Rehabilitation Services in Los Angeles, California

The Patient Service Representative II (PSR II), following established practices, policies and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the Outpatient Rehabilitation licensed clinics at Cedars-Sinai Medical Center.

The PSR II is cross-trained to cover multiple providers and is a resource. Duties may include:

•answering incoming telephone calls

•scheduling and authorization for appointments

•coordination of procedures/tests and other ancillary services

•patient check-out and rescheduling of follow-up appointments

•training for new PSRs, insurance verification functions

•chart/medical records preparation

•sorting and deposition of mail and patient information

This PSR II must function at a high-level and have a thorough understanding of the PSR role. Applies a detailed knowledge of the areas of assigned responsibility, and a general knowledge of the ambulatory/outpatient physician setting and its interrelation with the larger Health System organization. Operating within practices and procedures covered by precedents or well defined policies and review of end results. Ensures the timely completion of work assignments in accord with established timelines.

Educational Requirements:

•High School Diploma or GED Equivalent Required

•Two (2) years of college coursework preferred

License/Certification/Registration Requirements:



•Minimum 2 years experience working with insurance companies and obtaining authorizations required.

•Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred.

•Scheduling experience preferred.

•General understanding of Medical Terminology, Medical Terminology coursework preferred.

•Strong interpersonal, written and oral communication skills for interacting with patients, payors, physicians and other CSHS customers.

•Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills). Must additionally possess a working knowledge of basic word processing. E-mail browsers and on-line internet access.

•Knowledge and understanding of the organization, functions, policies and procedures of the outpatient physician clinic and the relationship with the larger Cedars-Sinai Health System and the ability to apply the knowledge to the work of the office and/or comparable experience.

•Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.

•Ability to interact effectively with Directors, Managers, internal staff, patients, physicians and representatives of outside agencies.

•Demonstrated ability to work well as a team player and independently.

•English language proficiency. Bi-lingual preferred/helpful.

Physical Demands:

•Employee must be able to sit in front of a computer approximately 90% of their scheduled day to perform clerical and administrative functions.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.