Cedars-Sinai Senior Manager, Operations - Angeles Clinic in Los Angeles, California
Would you like to use your leadership expertise and passion for efficiency with an organization that is known nationally for excellence in cancer treatment, research and education? We would be happy to hear from you!
The Angeles Clinic & Research Institute has established an international reputation for developing new cancer therapies, providing the best in experimental and traditional treatments, and expertly guiding and training the next generation of clinicians. We are committed to bringing innovative therapeutic options to all of our patients with cancer. Our board-certified fellowship-trained medical oncologists, surgeons, immunotherapists, pathologists, and dermatologists work closely together to advance cancer care.
As the Senior Manager, Operations, you will be responsible for the planning, organizing, directing and controlling of the daily operations of assigned areas. This dynamic position works closely with leadership and physician management to develop a centralized infrastructure and operations for a specific specialty or regional programs or departments. You can expect to play an important role in coordinating program and policy development for multiple sites, ensuring successful implementation and monitoring.
We are seeking an experienced manager to have authority over fiscal oversight, budget management, development and oversight of efficient processes. You will play a critical role in the implementation of programs that include the coordination of multiple sites/locations and departments, setting goals and strategies, acting as a mentor, coach and problem solver, encouraging strong customer service values, and developing effective communication with management personnel from various departments. This position assures patient advocacy and will provide key leadership in change management and the establishment of new programs and practices.
This influential decision-maker reports to the Director, Clinical Operations. A successful leader in this position will be well-organized, open-minded, decisive, and flexible with outstanding ability to communicate well with others, work as a team, and lead others by example and direction. Strong writing skills and extensive computer experience and knowledge of the medical, insurance and basic health-care industries are necessary. Key to your success will be capability to promote the consistent enactment of the values of Cedars-Sinai and ensure a steady focus on the demands of patients, doctors and staff.
Management and coordination of administrative and clinical services for one or more physician office sites
Planning, coordinating, implementing and monitoring of projects and initiatives relating to operations, and ensuring they are consistent with strategic mission
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols
Understands and is supportive of business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management
Assumes fiscal responsibility for assigned areas, including budget preparation, expense control and revenue enhancement. You will collaborate with the Director to develop business and operations plans, programs and services
In collaboration with operational and medical leaders, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support quality and timely patient care services. Ensures appropriate physician, locum, physician extender, technician and staff coverage. Evaluation and review of all human resources issues and communicates appropriately.
Maintains appropriate quality control programs and partners actively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
Functions as key resource in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of improvement opportunities and implementation of key systems and system and workflow enhancements.
Supervises employees in administrative, clinical, technician and health information staff. In cooperation with executive and medical leadership, provides direct administrative supervision of physician extenders. Assesses qualifications and hires new staff, takes on the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
You will model leadership to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and strategizing to ensure effective coordination and integration of services between operational areas and programs. Demonstrates consistent skill to promote, enhance and support the organizational culture.
Effectively manages staff and materials in direct areas of oversight, including creation of effective short and long-term staffing plans, cross-training of staff where appropriate and effective and oversight and management of productivity. You will make recommendations for effective staff and space utilization. Ensures areas of direct responsibility are responsibly and effectively structured and supported to ensure physician productivity and to provide a strong foundation for internal team and patient satisfaction.
Takes appropriate steps to ensure appropriate daily staffing, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
Ensures proper documentation and communication of program activities
Maintains strong partnership and collaborative communication across the Foundation and with associated service departments of the CS Medical Delivery Network. Serves as liaison with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.
Adopt an enthusiastic, collaborative approach to finding opportunities for enhancement before formalizing the instructions and suggestions for enhancement;
Take the time to communicate with the physicians and staff to make sure they are updated on new projects, programs and completion of projects/tasks.
Functions as a positive, creative and effective leader, actively participating in performance improvement and problem-solving.
Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies within a department and in conjunction with multiple departments or specialties.
Participates in ongoing program development.
Actively manages change, including the transitions of new physicians and programs; develop specific transition plans to ensure successful implementation.
Identifies and develops process improvement plans for new and existing programs/processes.
Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement; ensures standard methodologies are in place, developing improvement plans to achieve the highest standards when necessary.
Communicates and models high standards of professional, responsible, accountable and ethical behavior.
Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for cross-departmental decision-making and supporting new concepts that enhance the functioning of operations.
Demonstrates daily leadership and is able to navigate change, see opportunities for improvement and function as a role model.
Promotes and maintains a positive work environment with an open, communicative and collaborative approach that supports staff development, ensures employees’ ability to contribute and supports organizational values of fairness and consistency
Demonstrates flexibility in examining and implementing new approaches in response to changing organizational objectives.
Bachelor's Degree required
RN license in the state of California desired
A minimum of five (5) years of medical office experience, preferably in a multi-specialty medical group setting, including medical office management and/or supervisory experience
Strong computer skills, experience with Microsoft Office, Epic/CS-Link or other computerized practice management and EMR systems required
Billing experience is advantageous
Experience providing leadership to operations teams in an ambulatory setting is strongly preferred
Expertise with regulatory, reimbursement, legal and policy issues as they relate to operational management desired
Fiscal management skills and proven ability to prepare, monitor and control budgetary expenses, enhance productivity and revenues and demonstrate outstanding proficiency in the analysis of productivity and profitability is beneficial
Ability to work well with diverse teams and coordinate multiple tasks and responsibilities is required
Prior successful experience in developing, generating and managing reports on all aspects of the business
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.