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Cedars-Sinai Senior Patient Service Rep - Kerlan-Jobe Institute (Westlake Village) in Thousand Oaks, California

The Senior Patient Service Rep is responsible for positive patient relations and telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Able to independently perform these responsibilities based on the standard work for their department with minimal direction.

Job Duties and Responsibilities:

  • Check-in and out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is accurate in CS-Link.

  • Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.

  • Finds opportunities for improvement within CS Link and department workflows.

  • As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll; ability to establish and maintain relationships with peers, physicians, patients and other departments.

  • Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other units.

  • Actively participate in lean management processes by tracking, monitoring and updating department specific data.

  • Manages physician master schedules and coordinate all schedule changes as instructed; handle patient/provider correspondence as instructed.

  • Process and track referrals and authorizations for various insurance types.

  • Manages patient care flow and assist with overseeing CS-Link message pools and standard work.

  • Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction.

  • Explains policies, procedures or services to patients using administrative knowledge.

  • Actively participates in daily huddles and staff meetings with topics and presentations to promote positive and effective team work.

  • Actively promotes and practice infection prevention standards and all department policies and procedures.


High school diploma or GED required. Associates degree or college diploma preferred.


Three (3) years of experience working as a Patient Service Representative in an outpatient medical office setting required. Five (5) years of working experience preferred.

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.