Job Information
Cedars-Sinai Patient Advocacy Coordinator - Hybrid in United States
Job Description
Job Summary
Under the direction of Patient Advocacy leadership in the Office of Patient Experience, the Patient Advocacy
Coordinator is responsible for assisting in and carrying out the daily activities of the Section, with special
emphasis on the organization's complaint and feedback process. Acting as a liaison between Administration and
the complainant, or Health Plans, the Patient Advocacy Coordinator works closely with relevant stakeholders
from across the organization in the coordination and management of patient complaints and grievances by
ensuring documentation, investigation, resolution and follow-up in accordance with organizational policy,
accreditation, regulatory and licensing requirements. Responsibilities include coordinating the daily activities of
the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged
patients, including providing on-site rounds with patients and families, and handling high profile and/or complex
situations by serving as an intermediate link between the complainant and management. Key responsibilities of
this position include staff training and mentoring; assists with outreach, and education regarding grievance
processes with key stakeholders; data maintenance and production/analysis of data reports related to the
patient complaint and grievance process.
Qualifications
Education
Minimum of HS Diploma or GED is required
Bachelor's Degree Preferred
Experience
2 years Customer service related position with experience in handling customer complaints Required
1 year Experience in a healthcare setting with general knowledge of hospital systems and functions Preferred
Req ID : 1798
Working Title : Patient Advocacy Coordinator - Hybrid
Department : Patient Advocacy
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Services
Job Specialty : Patient Relations
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $31.98 - $49.57
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.